I've received my refund but it's for the wrong amount, what do I do? On the very rare occasion that a mistake is made with your refund please contact us and we'll rectify this as soon as possible for you. Related articles How long will my refund take? Is the ordering process secure? Can I change my order once it's been placed? I've received my order and I've changed my mind, can I return it? Do you offer a returns collection service?