I've received my refund but it's for the wrong amount, what do I do? On the very rare occasion that a mistake is made with your refund please contact us and we'll rectify this as soon as possible for you. Related articles I've returned an order that I paid for with a gift card, how will I receive my refund? Do you offer a returns collection service? How long will my refund take? Will you let me know when you've received my return? Is the ordering process secure?