Our parcels are sent by a courier who requires a signature for your order to be delivered. If you will not be available to accept and sign for the delivery, you can leave delivery instructions at the checkout stages. For example, you may request that your parcel is left with a neighbour, or left behind a gate.
For deliveries in Canada, our courier will attempt delivery once. If they're unable to deliver the parcel, they'll leave a calling card with contact information for you to rearrange the delivery for a convenient time.
If you haven’t received a calling card, please do check your tracking information for confirmation or get in touch with us here for more information.
