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Delivery

Delivery options and charges, tracking your delivery, solving problems with your delivery

  • Do you have a click and collect service?
  • What are my shipping options?
  • Can I provide additional delivery instructions?
  • I haven't heard from your shipping company yet?
  • I've tracked my order with your delivery company and it says it's been delivered but I don't have it, what do I do now?
  • How do I know when my delivery will arrive?
  • What happens if your shipping partner loses my parcel?
  • What are your shipping charges?
  • Where do you ship to?
  • How long will shipping take?
  • Are you working on using less packaging?
  • Can I choose a specific time or day for my delivery?
  • Can I have my order shipped to a different address to my billing address?
  • How do I request a shipping quotation to a country that hasn't got a shipping rate worked out?
  • Can I track my delivery?
  • Which couriers to do you use?
  • Are custom duties included in the shipping cost?
  • What happens if I’m out when my delivery is attempted?
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