Note: if you are unable to return an unwanted item within the 30 day limit due to restrictions relating to Covid-19 we will honour a late return as long as the item(s) meet the other terms of our returns policy for example; they are in a new and unused condition in their original packaging and in a saleable condition. Please contact our Customer Care team before the end of your 30 day limit to discuss this with us and arrange a late return.
Any unwanted items must be returned and received by us within 30 days of your delivery date. The item(s) you wish to return needs to be new; unused; in its original packaging, as it was received by you and in a saleable condition. If you're in the UK, we offer free returns on thousands of our products; you can check which items are eligible on the Delivery & Returns tab on each product page.
Please see our Returns & Refunds page for further information and for instructions on how to make a return.
Please note that we do not offer exchanges.
The following items cannot be returned:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Earrings
- Perishable goods