I've received my refund but it's for the wrong amount, what do I do? On the very rare occasion that a mistake is made with your refund please contact us and we'll rectify this as soon as possible for you. Related articles Is the ordering process secure? I've received my order and I've changed my mind, can I return it? How long will my refund take? How long do I have to return my item(s) What is your returns policy?