What if a Click & Collect location is closed and I haven’t collected my parcel yet? Should this happen, do contact our Customer Care team to arrange a refund or place a new order for collection or delivery to another location. To contact our Customer Care team, please click here. Related articles If I’m self-isolating, how do I return a product? Are delivery of parcels running on time? Latest service update - Tuesday 24th November 2020 Can I still place an order for delivery? Can I still select Click & Collect as my preferred delivery option?