What happens if your delivery partner loses my parcel? This rarely happens but if this situation does arise then please contact us here and we can investigate this for you. Related articles Do you have a click and collect service? Are delivery of parcels running on time? Can I still place an order for delivery? How do I request a delivery quotation to a country that hasn't got a delivery rate worked out? I've tracked my order with your delivery company and it says it's been delivered but I don't have it, what do I do now?