If, on the rare occasion, your order arrives and your product isn't in perfect condition, please contact us as soon as you receive your order.
We will need the following information to enable a member of our Customer Care team to advise on the best solution:
- Your AMARA order number
- Details of the damage e.g. broken, chipped
- Images of the damaged/faulty item
- Images of the barcode on the item
- Images of the inner and outer packaging that has been used to protect the item
